Reviews
Our Google Reviews
“Lovely staff”
Apartment was clean, modern, comfortable and and well equipped. Lovely staff, Meg and the team were very friendly and helpful. Excellent location, just close enough to still walk to the King Gondola when needed, shuttle stop across the road, just down the main street for food or necessities.
Brett S. | March 2026
“Overall, it’s a great choice”
The rooms are clean, well-maintained, and comfortable, which made our stay very pleasant. Overall, it’s a great choice for anyone looking for convenience, accessibility, and a comfortable place to stay.
Ak C. | March 2026
HEAR from OUR GUESTS
Our Guestbook
R E V I E W
“The accommodation is clean, modern, and spacious.”
Great place to stay. Staff super helpful and friendly. The accommodation is clean, modern, and spacious. The shuttle bus to the ski area is very close. Restaurants and food trucks are also very close. Despite being in the middle of Hirafu the apartment is still quiet because of the double glazing.
L Evans | March 2026
R E V I E W
“Prime spot”
Prime spot close to the mountain and Lawson! Apartments were spacious and clean, and the service was great.
Elaine P. | March 2026
R E V I E W
“The staff was the real highlight”
We have so enjoyed our stay at The Freshwater Niseko. The property is central to everything, with modern large suites. The staff was the real highlight, from Lyndy and Jesse supporting us prior to our arrival and Daisy at the property greeting us daily, helping with recommendations and going the extra mile to ensure our stay in Niseko was memorable. Great time - thanks to the team at The Freshwater Niseko.
Susanne M. | February 2026
R E V I E W
“Modern and spotless and very comfortable”
Perfect! Loved the location 5 minute walk to family lift and gondola and right in town, loved the big windows that opened for fresh air, loved the big room and mini kitchen- modern and spotless and very comfortable!
Tamara | February 2026
R E V I E W
“The experience was amazing from start to finish”
I stayed at the Fresh Water Hotel in Grand Hirafu last week and the experience was amazing from start to finish. The location is absolutely legendary right in the heart of everything, with super easy access to the lifts, restaurants, and nightlife. The staff really made the stay special. Rachel was a huge help getting us checked in early and making sure everything was set up perfectly for us right away, which was clutch after traveling. James was equally awesome and gave us great recommendations for places to eat and drink around town every suggestion was a hit. The hotel itself was clean, comfortable, and exactly what you want after long days on the mountain. I’d 100% stay here again and would recommend it to anyone coming to Niseko. Can’t wait to be back!
Grant Y. | February 2026